FAQs
Frequently Asked Questions FocalPoint Flooring

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Why should I shop at FocalPoint flooring instead of the big box stores? 

Besides being a locally owned business, we provide assistance to help you with everything we sell in our store. We also offer installation for the items we sell so you can be assured that when the project is complete, you will have a beautiful new room ( or home) to show off.

I had a bad experience in the past with another company – what happens if I have a problem after installation?

We warranty all of our installations for 1 year. If you notice a problem during this time please give us a call at the store.  We have a full service department that can take care of any installation related issues or if it is a product failure, we can help process the claim through the manufacturer or mill the product came from.

How long does it normally take to get an order installed?

Depending on your project and the amount of work being done on your home the process can last from days to weeks. If you are looking to put in a room of carpet and it is in stock at our warehouse we could possibly get the job done the next day. If you are looking to put in new granite or quartz countertops we will have to template once your cabinets are set, then it normally is about 7-10 working days to have the product fabricated for install. Give us a call or stop by for a good idea on the time frame for your project.